The Career Place works with The Massachusetts Department of Unemployment Assistance (DUA) to assist individuals who are unemployed.
A DUA representative is available at The Career Place on Thursdays and Fridays.
UI Online provides a way to file and access your Unemployment Insurance claim.
The UI Online website is available from 6 a.m. to 10 p.m. daily at mass.gov/dua, except during scheduled maintenance. Check for UI Online maintenance hours at mass.gov/lwd/unemployment-insur/claimants
Note: The authority for UI Online is the The Massachusetts Department of Unemployment Assistance.
Thursdays and Fridays at The Career Place
Starting January 18, 2018: You do not need to schedule an appointment in advance. The UI Rep will accept walk-ins.
The UI Rep will provide over-the-shoulder assistance and answer questions for individuals who are using the online system.
You may use UI Online at a computer in a UI room near our lobby.
Phone Support Hours: Monday-Friday, 8:30 a.m. to 4:30 p.m.
The Mass. Department of Unemployment Assistance asks that you follow their TeleClaim schedule to help reduce wait times, and they thank you for your patience.
Your day to call the DUA is based on the last digit of your Social Security Number (SSN).
|SSN Last Digit||Assigned Day|
|4, 5, 6||Wednesday|
|7, 8, 9||Thursday|
|Any last digit||Friday|