Unemployment Insurance

The Career Place works with The Massachusetts Department of Unemployment Assistance (DUA) to assist individuals who are unemployed.

A DUA representative is available at The Career Place, by appointment, on Thursdays and Fridays.

UI Online: A Web-based System for Unemployment Insurance

UI Online provides a way to file and access your Unemployment Insurance claim.

The UI Online website is available from 6 a.m. to 10 p.m. daily at mass.gov/dua, except during scheduled maintenaince. Check for UI Online maintenance hours at mass.gov/lwd/unemployment-insur/claimants

Security Tips for UI Online

Note: The authority for UI Online is the The Massachusetts Department of Unemployment Assistance.

  • Be sure to look for, read and follow all instructions given to safeguard your information.
  • Create a long, strong, and unique password. Use at least one lowercase letter, at least one uppercase letter and at least one number. UI Online does not allow symbols in passwords (do not use punctuation marks such as #, ! .)
  • When setting up a security question and secret answer, do not include spaces in your secret answer.

Unemployment Insurance Representatives

Thursdays and Fridays at The Career Place, available by appointment.

The UI Rep will provide over-the-shoulder assistance and answer questions for individuals who are using the online system. Please schedule an appointment in advance at the front desk or by calling 781.932.5575.

Computers at The Career Place

You may use UI Online at a computer in a UI room near our lobby.

Massachusetts Department of Unemployment Assistance Phone Support

You may call the DUA to open a new claim or to ask for technical support with an existing claim.

 617.626.6800

Phone Support Hours: Monday-Friday, 8:30 a.m. to 4:30 p.m.

The Mass. Department of Unemployment Assistance asks that you follow their TeleClaim schedule to help reduce wait times, and they thank you for your patience.

Your day to call the DUA is based on the last digit of your Social Security Number (SSN).

SSN Last Digit Assigned Day
0, 1 Monday
2, 3 Tuesday
4, 5, 6 Wednesday
7, 8, 9 Thursday
Any last digit Friday